What information do we collect?
- We collect information from you when you register on the site, place an order, respond to a communication (such as an email), or participate in another site feature.
- When registering and ordering, we will ask you for your name, email address, postal address, telephone number, credit card information and possibly other information. You may, however, visit our site anonymously (although you will not be able to view members only pages or purchase without first registering).
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, respond to a marketing communication, surf the site or use certain other site features in the following ways:
- To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- To email or text you from time to time, to notify you of (for example and without limitation) product launches, product updates, stock updates, holiday dates, special offers and other important information affecting your account and use of our products and/or services. If you would no longer like to receive email and/or text messages from us, you can unsubscribe (in the case of emails) or opt out (in the case of text messages) - please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. However, please bear in mind that doing so may affect our ability to provide you with our products and services (as the case may be).
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information and that of your customers (e.g. in the case of dropshipped orders). This personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Specialist Supplements Ltd. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
How can you opt-out, remove or modify information you have provided to us?
To unsubscribe from our emails, please click on the unsubscribe link included in all emails. Please note that due to email production schedules, you may still receive any emails already in production.
To opt out of receiving text messages, please follow the instructions included in all text messages. Please note that due to text message production schedules, you may still receive any texts already scheduled.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses and payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record-keeping purposes.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Online policy only
Terms and Conditions
Please also review our Terms & Conditions, which establish the use, disclaimers and limitations of liability governing the use of our site.