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General FAQs

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Reseller's guide

How do I become a trade customer and start re-selling your products?
In order to become a trade customer and to purchase from our trade website, you will first need to apply for an account. 

Click here to complete the brief application form (approval normally takes around 24 hours). Once you are registered and approved, you will have access to full product information, pricing (including details of our discount structure), service information and the other private sections of this members-only website. You will also be able to make purchases.

Do you provide product samples?
As we do not have minimum order quantities, we do not provide product samples. If you wish to trial the products, you can purchase one pot of each.

Can I have alternative product packaging?
The product packaging comes as shown on the product pages, i.e. the flat and round white pots for the majority of the products. 

We do not offer alternatives as part of our standard offering, because our products are manufactured and potted during long runs under GMP (Good Manufacturing Practice) standards at the factory, ready for next day shipping without any minimum order quantities.

Our business model enables re-sellers to initiate a quick start-up business without any advance outlay on products (including minimum orders / runs) or holding stock.

There are many reasons why we use specific pots, but the main reason for the flat postal pots is that they are far cheaper to ship via Royal Mail as they are considered "letters".

Using alternative packaging for the products (such as fragile and heavy glass bottles, bulky pouches etc) would in many cases double shipping costs per order, reducing profits substantially. It is also worth noting that most pouches are not recyclable (unlike our 100% recyclable pots and lids).

You have two options if you require alternative packaging:

1) Purchase the products from us as they are and then re-pot them into containers of your choice when you receive them. OR

2) We can create a new run of a product and pot it into the pot of your choice, but the minimum quantity (at the time of writing - please confirm with us) is 60,000 capsules per product or 200kg - 250kg per powder. Of course, the number of total pots depends on how many capsules or how much powder you require per pot.

How do I find the product(s) I am looking for?

To find the product(s) you are looking for and/or that are most likely to meet your requirements, first log in. You may then:

  1. click "Get Shopping" in the top menu, to view all available products at the same time and make multiple purchases quickly and easily
  2. use the "Categories" menu on the left-hand menu, to view individual product ranges
  3. type a keyword or product name into the SEARCH box in the top right-hand corner.

If you have any trouble locating a product or still can't find what you are looking for after trying the above, please feel free to contact us for assistance.

Do you have a product csv feed that I can use to upload to my own website?
Once you are a registered customer, you will have access to our Basic Product Information spreadsheet and csv spreadsheet, which you can find in the Resources section (under Resources in the top menu once logged in to your account). You can then edit these spreadsheets as you require. They include fields such as product name, product code, brief description, weight, ingredients, usage etc.

How do I navigate the site?
To navigate this website, simply look through the menus at the top, left and bottom of every page. Click on a category or link you might be interested in or, alternatively, use the search facility.

Who can re-sell your products?
Anyone can re-sell our products. We supply a wide range of trade customers and natural health professionals across the world. We also have an affiliate program. 

​Are there any registration / licensing requirements before I can start selling supplements?
Yes, you will need to register as a "Food Business Operator" (FBO) with your Local Authority, at least 28 days before you start selling supplements.

This is a legal requirement. However, as you are not manufacturing, potting / handling loose product, it is really a "tick the box" exercise as there is nothing physical for the Council to inspect (unless you are holding stock).

Important points to note about your FBO application:

1. Your FBO application must be made with the Council / Environmental Health Department where YOUR head office / business is located. If you do not have physical business premises, this will simply be where you are located.

2. You MUST NOT enter our Specialist Supplements Ltd details (such as business address, telephone number or other details) into your application. This is YOUR application, not ours. We already have our own FBO registration. You must input the premises address as your 'head office'.

3. If you are a dropshipper (who does not have premises or hold stock), you will need to explain this to your Local Authority. In the description box, you must advise them that you are a "food broker", who does not have any physical interaction with the products.

Do I need to have insurance / liability cover in order to resell your products?
As an initial point, it is worth noting that we sell foods and food supplements, rather than medicinal products or drugs. It is therefore unlikely that users will suffer reactions to our products. What's more, our product labels conform to labelling laws, i.e. all ingredients, including allergens are listed. It is therefore up to the consumer to read the labels and decide if any ingredients do not suit them.

Our Specialist Supplements Ltd company insurance (combined commercial and products liability insurance) does not include resellers. As such, if you decide that you would like to take out your own insurance cover, something like a health shop / food store reseller policy should be more than sufficient. If you are a Limited company, it may not be necessary.

In any case, we would suggest that you seek the advice of an insurance broker, solicitor or accountant if you are unsure. We cannot help you further with this query.

Do you offer any services that can help me to sell more products / boost my income?

Yes, we offer a wide range of tailored services, including own label / white label products, dropshipping, ready-to-trade e-commerce websites, marketing services and more!

You may also wish to consider upgrading your trade account to Trade Member PLUS (our optional membership scheme for a small monthly fee), which gives you access to exclusive tools and discounts to help you increase sales and boost your income.

What is the minimum order amount / minimum number of pots I need to order?
We DO NOT have a minimum order requirement. You can order 1 pot or 1000 pots. 

Is there a minimum order if I have my own labels?
No, we can dropship or post as little as 1 item for you with your own label. Log in and click here for specific Own Label FAQs.

Do you post orders outside the UK?
Yes, we post and dropship all of our health foods and supplements to most world-wide destinations. Log in and click here for specific dropshipping FAQs, and here for delivery FAQs.
 

My account

I have created an account, so why can't I see products or place an order?
Your status as a trade customer will be pending during the approval stage. During this brief time (normally 24 hours), you will not yet have access to products, prices or the private sections of this members-only website. Upon approval, and once your trade account has been activated by us, we will email you to confirm that you have full access to our website. You will then be able to place orders.

How do I edit my account information?
Once you are logged in, click the "My Account" link in the top right-hand corner of our site to edit your account information at any time. Here you can:

  1. change your password
  2. modify your address book entries
  3. modify your wish list
  4. view your order history
  5. view your transactions
  6. and more.

I forgot my password - what do I do?
Click the "Login" link in the top right-hand corner of our site. On the right hand side of the page (in the "Account" box) you will see a link that says "Forgotten Password". Click on the link, enter the email address that you registered with and you will be sent your password.
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Additional support

How do I contact you?
Please use our online Support Ticket System.

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