Membership FAQs

IMPORTANT POINTS TO NOTE:

If you are not able to find an answer to a membership query you have, please contact us.

After you have purchased Trade Member PLUS, we will be in touch to set up your monthly debits and activate your membership.



Frequently Asked Questions - Trade Member PLUS (TMP)

What is Trade Member PLUS?
Trade Member PLUS is an optional membership scheme, which is available to all trade customers. As part of the scheme, we provide you with exclusive discounts, reward points, tools and resources - all designed to save you time and money, help increase sales and boost your income for just a small monthly fee. Click here for more information.

What is included in the membership?

  • 5% off all product orders*, no matter how small! No need to buy in bulk to benefit from this fantastic discount - ideal for dropshippers, but great for all customers. To access our scaled discount structure, you would normally have to spend a minimum of £150. With TMP, you get immediate access to a discount, by ordering as few as one product.

*Please note: this discount will not be applied in addition to any existing discount you have.

  • With TMP, you will also earn points equal to a further 2% discount on every order placed (based on the order sub-total). These points can be redeemed against the cost of future orders. Click here to find out more about how the reward scheme works. Earn points as you spend - saves you money!
  • x2 high quality, keyword-rich and search engine friendly articles per month, on topics (of our choice) related to supplements and the natural health industry (worth £30/mth). You can use these articles on your website, on your blog, in email campaigns or anywhere else you like. You are free to edit the articles or use them 'as is'. We recommend that you personalise the content (i.e. put your own 'spin' on it, add links, add in references to your product names etc) for maximum SEO effect.
  • An exclusive and unlimited 25% off discount code each month to use against any of our marketing services, which include the design of posters, catalogues, web banners, videos and more.

Please note: the discount codes cannot be used against website or Own Label setup purchases.

  • Use of the Multi-Channel Order Import System (worth £6/mth). With the time-saving MCOIS, you can upload multiple orders to our site and pay for them as a batch, from multiple sales channels (such as Amazon, eBay, your website and more) using a simple .csv file. Click here to find out more about the system.
  • Use of the Integrated Ordering System (API) (worth £6/mth). With the time-saving Integrated Ordering System (API), you can transmit multiple dropship orders to us and pay for them through the backend of your Opencart website! Click here to find out more about the system.

How much does it cost?
To join Trade Member PLUS, it costs:

  • £8 (+VAT for UK and EU customers) per month if you opt to purchase 6 months' membership in advance; or
  • if you opt to purchase 12 months' membership in advance, you will get 2 months' membership free (the equivalent of £6.85 per month).

Click here to view options and join.

Do I have to join?
NO. This is an optional membership scheme. If you do not wish to join, you can simply register with us as a trade customer for free.

Why should I join?
Trade Member PLUS offers you incredible value for money - you get 5% off product purchases without a minimum order spend, you earn reward points that save you money (an additional 2%) on future purchases, you get access to £42 worth of add-on services, along with an unlimited 25% discount off all of our marketing services - all this for a very affordable fee! The question is, can you afford not to join?!

The tools, resources and discounts included in this membership scheme are specifically designed to save you time and money, help increase sales and boost your income. How?

As mentioned above, you immediately get access to our scaled discount structure, which would normally only be available to bulk orderers buying products worth over £150 at a time. This a major benefit for all trade customers, but particularly dropshippers (who tend to purchase products in much smaller quantities, e.g. one or two pots at a time). For this small monthly fee, you save 5% on every order irrespective of order size and value.

You also get access to our reward points system, which essentially gives you an additional 2% off future product purchases. This scheme recognises and rewards customer loyalty - the more you buy from us, the more you save!

Both the product discount and the reward scheme helps to increase your profit margins and assist cash flow, making it easier to make a success of your supplements venture.

The other discounts, tools and resources available to you through TMP can help to get new customers to your website, retain existing customers and make it easier for you to actively market your products and services on a regular basis. These are all also essential components of any successful business strategy - but they can be expensive and time-consuming. For example, not everybody has the time, inclination or expertise to write relevant, high quality content for their website, but this is essential for a high-ranking site with good traffic.

Similarly, many businesses (particularly start-ups and smaller ventures) find that they have limited cash flow and therefore a relatively small marketing budget, and advertising costs (such as for AdWords) can reach into the thousands. The monthly 25% off marketing discounts make it easier for you to create regular marketing campaigns (e.g. using web banners, posters, videos, emails, social media etc) at a very low price, helping you to create a 'buzz' about your products and services and boost sales.

And finally, the ordering systems help to keep your order processing time to a minimum, reduce the margin for errors and leave you free to focus less on admin and more on core, income-generating activities.

Together, a winning combination at a knock-down price!

How do I join?
It’s easy! All you need to do is log in to your account and purchase the option that best suits you from the product page. We will then set up all the benefits for you.

How will I receive my 5% off product purchases?
When you join TMP, you will be added to a special customer group so that this discount is automatically applied to your product purchases at checkout.

How will I receive my reward points?
Once you have joined TMP, whenever you purchase a product (and the status shows as 'Paid'), the corresponding points will automatically be added to your account. Click here for full details of how the reward scheme works and how points can be redeemed.

How will I receive my articles and marketing discount code?
By email. Therefore, please ensure that we always have your correct and up-to-date email address. Please note: unsubscribing from our mailing list may mean that you do not receive your articles and discount codes.

When will I receive my first email?
Normally within two (2) business days, once we have set up your account with TMP.

How do I start using the Multi-Channel Order Import System?
If you wish to start using the MCOIS, please contact us as we will need to activate this for you.

How do I start using the Integrated Ordering System (API)?
If you wish to start using the Integrated Ordering System (API), please contact us as we will need to activate this for you. Please note, this system is designed to work on Opencart websites that we've built. If you are unable to use the API, you can always use the Multi-Channel Order Import System (MCOIS) as an alternative.

How do I unsubscribe?
You will be automatically unsubscribed from TMP at the end of your membership purchase period. You can extend your TMP by simply signing up again.

What are your Trade Member PLUS terms and conditions?
Click here to view.