Delivery Information

How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their associated prices. Please log in and click here to view all shipping and dropship rates.

For dropshipping FAQs, please log in and click here.

When will my order ship?
The order could be shipped the same day, but it is normally within 1 to 2 business days (depending on when the order is placed, size of order etc). Please log in and click here to view all shipping and dropship rates, plus full details of estimated delivery periods. For dropshipping FAQs, please log in and click here.

What is your return policy?
Please see our Terms & Conditions for complete details of our return policy.

I have received the wrong product(s)
If, despite our rigorous quality assurance and dispatch checking procedures, you feel that you have received the wrong product(s), please contact us as soon as possible and within 72 hours of receiving the product(s) in any event.

Do you ship to my country?
We ship to most countries, i.e. all countries in the European Union, USA, Canada, Australia and many others. NOTE: we do not ship bulk orders (over 2kg) by courier to the USA and Canada (only small dropship orders up to 2kg, including packaging).

For further information, please apply for a trade account. During sign-up, we will ask you for your shipping address details (including country). If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. 

Once your trade account has been activated, please log in and click here to view our shipping and dropship guide, which will give you a good idea of active shipping destinations.